1. Acceptance & Engagement Framework
By signing an estimate, statement of work, or commissioning software development with Jetnetix, you agree to these commercial terms, which work alongside any signed Non-Disclosure Agreements.
These Terms and Conditions ("Terms") constitute a legally binding agreement between Jetnetix Solution ("Jetnetix", "Company", "we", "us", or "our") and the client entity or individual ("Client", "you", or "your") commissioning services.
These Terms apply to all professional software engineering, artificial intelligence design, web and mobile development, UI/UX prototyping, SaaS engineering, technical staff augmentation, and consulting services provided by Jetnetix.
In the event of any direct conflict between these general Terms and a customized, signed Master Services Agreement (MSA) or Statement of Work (SOW), the provisions of the executed MSA or SOW shall take precedence for that specific engagement.
2. Services & Statements of Work (SOW)
All project deliverables, technical architectures, development phases, and compensation structures are documented within formal Statements of Work (SOW) or sprint roadmaps mutually approved in writing by both parties.
Change Request Process (Scope Management)
If either party proposes modifications to the project scope, feature backlog, or timeline:
- Jetnetix will prepare a written Change Order detailing the technical impact, timeline adjustment, and additional fees.
- No out-of-scope work will commence until the Client provides written or electronic authorization.
- Unapproved feature requests will not delay existing scheduled milestone deliverables.
3. Client Responsibilities & Materials
Timely software engineering relies on collaborative input. To ensure on-schedule delivery, the Client agrees to:
- Designate Authorized Contacts: Appoint a primary product owner or technical lead empowered to review deliverables, answer architecture queries, and sign off on milestones.
- Timely Feedback: Provide feedback, QA responses, and approvals within five (5) business days of milestone submissions.
- Third-Party Credentials: Furnish necessary API keys, domain DNS access, test database records, and cloud permissions required for project execution.
- Material Rights: Warrant that all brand logos, graphics, copy, and existing proprietary software provided to Jetnetix are legally owned or licensed by the Client.
4. Intellectual Property & Code Ownership
Upon receipt of full and final payment for the deliverables specified in the applicable Statement of Work, all right, title, and interest in and to the custom source code, documentation, wireframes, and digital designs created specifically for the Client shall belong exclusively to the Client.
- Pre-Existing Tools & Libraries: Jetnetix retains ownership of its pre-existing core engineering modules, boilerplate utilities, and internal developer tooling ("Background IP"). Where embedded in client deliverables, Jetnetix grants Client a perpetual, royalty-free, worldwide, non-exclusive license to use, modify, and deploy such tools as part of the software.
- Open Source Software: Standard third-party open-source components (e.g., React, Next.js, Node.js packages) remain subject to their respective open-source licenses (MIT, Apache 2.0, BSD).
5. Invoicing, Fees & Payment Terms
All financial terms are transparent and agreed upon in advance within each Statement of Work:
Fixed-price projects are invoiced per milestone (e.g., 30% upfront, 40% beta sprint, 30% deployment). Dedicated staffing is invoiced bi-weekly or monthly.
Invoices are payable within seven (7) business days of issuance unless otherwise stipulated in the SOW.
Bank wire transfers (ACH / SWIFT / SEPA), corporate credit cards, or authorized international digital escrow gateways.
Fees are quoted exclusive of applicable national, state, or local sales taxes, VAT, or withholding taxes, which remain the Client's responsibility.
6. Milestones, Acceptance & 30-Day Bug Warranty
Quality assurance is built into every phase of our delivery pipeline:
- Acceptance Testing Period: Following milestone delivery to staging environments, Client has seven (7) calendar days to test against the agreed acceptance criteria.
- Defect Resolution: Any non-conformities or bugs reported during this window will be rectified by Jetnetix promptly at no additional charge.
- 30-Day Post-Launch Warranty: We provide a complimentary thirty (30) day warranty starting from final deployment to resolve any reproducible software defects in the delivered codebase.
7. Mutual Confidentiality & Non-Disclosure
Both Jetnetix and the Client agree to treat all business plans, customer databases, technical architectures, pricing frameworks, and non-public technical data as strictly confidential.
Neither party shall disclose confidential information to any third party without prior written consent, except to employees, contractors, and legal advisors who have a need-to-know and are bound by confidentiality obligations at least as protective as these Terms.
8. Warranties & Disclaimers
Jetnetix warrants that it will perform all engineering services with professional diligence, skill, and in accordance with accepted software industry standards.
Except as expressly provided herein, all deliverables and software are provided "as is". Jetnetix disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular commercial purpose, or uninterrupted, error-free operation of third-party cloud infrastructure (e.g., AWS, OpenAI, payment gateways).
9. Limitation of Liability
To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of profits, commercial revenue, or data interruption), even if advised of the possibility of such damages.
The total aggregate liability of either party arising out of or related to an engagement under these Terms shall be limited to the total fees actually paid by the Client to Jetnetix under the specific Statement of Work during the six (6) months preceding the incident.
10. Term & Termination
Either party may terminate an active SOW upon fourteen (14) days' written notice if the other party materially breaches any provision of these Terms and fails to cure such breach within the notice window.
Upon early termination, Client shall pay Jetnetix for all completed milestones and prorated work performed up to the termination date, whereupon Jetnetix will deliver all completed code artifacts and digital assets.
11. Non-Solicitation of Personnel
During the term of an active project engagement and for a period of twelve (12) months following its completion, neither party shall directly solicit, recruit, or hire any engineer, developer, or specialist of the other party who was assigned to the engagement, without prior written mutual consent.
12. Governing Law & Dispute Resolution
These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws stipulated in the executed Master Services Agreement or Statement of Work.
The parties agree to attempt in good faith to resolve any dispute, controversy, or claim through direct executive negotiation prior to initiating formal legal proceedings or commercial arbitration.
13. Legal Notices & Corporate Contacts
All legal notices, contractual requests, or inquiries regarding these Terms and Conditions should be directed to:
Legal Inquiries: legal@jetnetix.com / info@jetnetix.com
Direct Phone: +92 343 2881398
Engineering Headquarters: A-31, Block 5, Gulshan e Iqbal, Karachi, Sindh, PK
